1. About the Journey Planner
1.1) How much of Britain does the Journey Planner cover?
1.2) Where does the Journey Planner get its information?
1.3) Is the information on the Journey Planner accurate?
1.4) How often is the information on the Journey Planner updated?
1.5) What can I do if I know of information that is missing or find inaccurate infomation?
1.6) How do I find out more about the Journey Planner?
1. About the Journey Planner
The Journey Planner currently covers Great Britain excluding Northern Ireland. We may have more information on certain areas than others, but we are constantly seeking new sources of information for the website.
The majority of the public transport information is obtained from the regional ‘traveline’ partners.
For rail information
- ATOC – “Association of Train Operating Companies”
For coach information
- National Express
- Scottish Citylink
For major road information
- Highways Agency
- Traffic Scotland
- Traffic Wales
In the future, we plan to include information for Northern Ireland, the Channel Islands and the Isle of Man on the Journey Planner website. For information on all of the Journey Planner data providers, see ‘Data Providers’ in the ‘About Transport Direct’ section.
While the Journey Planner aims to provide accurate and up-to-date information, we do not guarantee that the information will always be complete or correct. For further details, please read the ‘Terms & conditions’.
Journey planning and timetable information is updated on a daily or weekly basis, depending on type of transport.
- Rail timetable and fares information is updated every night, whereas bus timetables are generally updated weekly. Changes to schedules and fares may occur after the information has been obtained by the Journey Planner
- ‘Live travel’ news shown on the website is updated every 15 minutes
If you find any inaccurate information or if you have a complaint or suggestion regarding the information on the Journey Planner, you can send Transport Direct feedback:
- Click on the ‘Contact Transport Direct’ link found at the bottom of the page
- Fill in the ‘Feedback’ form
For further information on Transport Direct please visit www.dft.gov.uk/transportdirect (opens new window). This website provides all the information on the set up of Transport Direct.