1.1) How much of Britain does the Journey Planner cover?
1.2) Where does the Journey Planner get its information?
1.3) Is the information on the Journey Planner accurate?
1.4) How often is the information on the Journey Planner updated?
1.5) What can I do if I know of information that is missing or find inaccurate information?
1.6) How do I find out more about the Journey Planner?
2.1) Which journey planner should I use?
2.2) How do I plan a journey using the Journey Planner?
2.3) What if I don't know the exact address(es) of where I want to travel from or to?
2.4) How do I find a station or an airport?
2.5) How do I add specific details or set travel preferences for my journeys?
2.6) When I add a via point to my journey why isn't it always shown in my journey results?
2.7) How can I plan a day trip to two destinations?
2.8) How do I add a connecting journey to my overall journey?
2.9) If I add a connecting public transport journey to a car/taxi journey, how can I make sure I have enough time to park my car/pay the taxi fare before boarding the train?
2.10) How do I change the leaving or arrival times for the start or the end of my journey?
2.11) How is the Journey Planner (Powered By) different from other journey planners?
2.12) How can I find out about the accessibility of the types of transport in the journey?
2.13) Does Transport Direct offer walk planning?
2.14) How can I find the detailed directions for a walk?
2.15) In which areas will I see a link to the walkit.com site?
2.16) Is real time information included in my journey plan?
2.17) I can't find the place I want to travel from or to?
3.1) How can I find departure times for the stations listed in my journey?
3.2) How can I find out what stations my train will be stopping at?
3.3) How can I find information about train operators?
3.4) How can I find out what on-board facilities will be available on a train?
3.5) How can I find out if I need to or can make a reservation in advance on a train?
3.6) How can I find out which classes of travel are available on a train?
3.7) How can I find out about station accessibility and facilities on my journey?
3.8) How can I get a list of all the direct rail services to a destination (including overtaken services), rather than just the fastest ones?
3.9) How do I plan a journey from or to an underground/light rail station?
4.1) Are all journeys planned by the quickest route?
4.2) How do I avoid particular roads?
4.3) How do I choose particular roads to use?
4.4) How do I avoid all motorways?
4.5) How do I find a car/taxi route that avoids all tolls or ferries?
4.6) How do you calculate car journey times?
5.1) How can I find taxi information for stations I am travelling to in my journey?
5.2) Can I find out if the taxis are wheelchair accessible?
6.1) How do I find a car park?
6.2) How can I find out about Park and Ride schemes?
6.3) How can I plan a Park and Ride journey?
6.4) Where does car park data come from?
6.5) What is the Park Mark scheme?
7.1) How do you calculate Journey times for flights?
8.1) How can I find out about buses that need to be booked in advance?
8.2) Can I plan a bus journey?
8.3) How accurate are bus times?
8.4) What is the English Concessionary Travel Scheme?
8.5) Which bus services on Transport Direct are included in the English Concessionary Travel Scheme?
8.6) What is the Scottish Concessionary Travel Scheme?
8.7) What is the Welsh Concessionary Travel Scheme?
9.1) Can I get up-to-date travel news in my region?
9.2) How often is "Live travel" information updated?
9.3) How can I see a live departure board?
9.4) How can I see if there is any travel news impacting my road journey?
10.1) How do I find a place on a map?
10.2) How can I see a map of incidents in my area?
10.3) How do I find a map that shows traffic levels?
10.4) How do I find a public transport network map?
11.1) Once I’ve found a journey, can I find out what the fare is?
11.2) Can I find information about bus fares?
11.3) How can I find out how much the fuel will cost for a car journey?
11.4) How can I find out the full costs of a car journey taking into account how much I have to pay to own and run a car?
11.5) What types of rail fares can I see on the Journey Planner?
11.6) What rail fares are shown in advance of a fares change?
11.7) What is meant by ‘Route’ in the list of rail fares shown for a journey?
12.1) How do you estimate my car's CO2 emissions?
12.2) What assumptions do you make about cars' CO2 emissions?
12.3) What assumptions do you make in estimating the CO2 emissions produced for public transport and air journeys?
12.4) What assumptions do you make in comparing CO2 emissions for car journeys with public transport journeys?
12.5) What assumptions do you make about bus and coach journeys?
12.6) Why do you use energy efficiency ratings?
13.1) What browsers does the website work best on?
13.2) Can I print information from the website?
13.3) How can I save my travel preferences and my favourite journeys?
13.4) Can I bookmark certain journeys (save as favourites)?
13.5) Why should I register on the Journey Planner?
13.6) How can I email information to other people?
13.7) What is the purpose of the Journey Planner Toolbar?
13.8) How can I add a Journey Planner link to my website?
13.10) Is the Journey Planner an accessible website?
13.11) Why is my company browser blocking some Journey Planner functionality?
13.12) What is social bookmarking?
14.1) How can I use the latest PDAs or mobile phones to find out the departure and arrival times for railway stations throughout Britain and for some bus or coach stops in areas where SMS codes are available for the bus or coach stop?
14.2) How can I use the latest PDAs or mobile phones to view Live travel news for public transport or car (e.g. check for delays and incidents) either for a region or for the whole of Britain?
14.3) How can I use the latest PDAs or mobile phones to find out whether there is a taxi rank or cab (private hire car) firm at the railway station I am travelling to, and get phone numbers for taxi and cab firms serving the station?
14.4) How can I access the Journey Planner on digital television?
15.1) What can I do if I have a problem with this website or the information it has provided me with?
16.1) Does Transport Direct offer cycling options?
16.2) Which areas can I plan a cycle journey in?
16.3) Are all journeys planned by the quickest route?
16.4) I will be travelling when it’s dark, how do I try and ensure my journey goes through reasonably well lit areas?
16.5) How do I plan a journey where I do not have to get off and on my bike?
16.7) What are time-based restrictions and what impact could they have on my journey?
16.8) How do you calculate cycle journey times?
16.9) Why am I being asked to download Active X controls?
16.10) What should I do if I am prompted to download the control?
16.11) What should I do if I cannot see the graph and have not been prompted to download the ActiveX control?
16.12) What is a GPX file?
16.13) How does Transport Direct Calculate Calories used?
17.1) How can I find travel information when visiting from abroad?
17.2) How can I find tourist information when visiting from abroad?
17.3) Can I book tickets on Transport Direct from abroad?
18.1) What information do you provide about accessible services, and which areas are covered?
18.2) How accurate is your information on accessible journeys?
18.3) What do you mean by 'assistance'?
18.4) Why do you include journey legs that require assistance in your 'step-free only' results?
18.5) Why do I need to book in advance?
18.6) How can I book in advance?
18.7) How does the 'Find Nearest Accessible Stop' work?
18.8) How can I get to the nearest accessible station or stop?
18.9) Can I choose an accessible journey that only uses particular types of transport?
18.10) Can I obtain more information about the accessibility of a station?
18.11) Can you provide fares information?
18.12) Why didn't I get any results for my accessible journey?
18.13) I don't believe a service, station or stop included in your journey results is accessible. Can you correct this?
18.14) Can I use my mobility scooter on public transport?
18.15) Why can't I plan to an airport, even though I know it is accessible?
18.16) How do I find out about live incidents on the transport network once my journey has started?